A broad understanding and definition of the requirement

An understanding of the scope of the project, i.e. who are the users, where is it to be applied

An understanding of the timescales and deadlines

An analysis of what the application is expected to achieve

An analysis of core processes, data and transactions

An understanding of skills present and skills required in the future

An understanding of training required

Production of a treatment document which restates the understanding of the application and describes the approach to be taken

Broad graphical design ideas

An overview of any database design requirements

Detailed design and coding

Review and approval at key stages

Initial testing by users

Collating of feedback and details of changes

Execution of changes

Live release of application

Delivery of training & documentation / manuals

Commencement of support arrangements